1) Quick contact and dispatch: When you call, we ask a few details about the area, materials involved, and how long the odor or staining has been present. If it is urgent, our 24/7 emergency response can dispatch a trained team right away, including nights and weekends. You will get clear expectations for arrival and next steps. 2) Assessment and moisture mapping: Our technicians inspect the affected surfaces and identify what is porous versus what can be cleaned more directly. That matters because urine often travels beyond what you can see. We also evaluate ventilation and traffic patterns so the cleanup does not spread contamination. 3) Containment and PPE setup: Before any cleaning begins, we protect unaffected rooms and set up proper PPE and containment. This is where many DIY attempts fail because they clean the visible area but leave residue in adjacent materials. After containment, we use decontamination methods aligned with OSHA bloodborne pathogen standards and EPA safety guidelines. 4) Extraction, decontamination, and odor control: We remove contaminated materials when needed, then treat remaining surfaces with appropriate cleaning and disinfection steps. The focus is on removing residue, not masking it. Once the area is treated, we verify the work and complete a final walkthrough with you. 5) Disposal and optional documentation: Any contaminated debris is handled and disposed of according to safety protocols. If you are coordinating with insurance or property documentation, we can help you with the paperwork trail and what was performed, so you are not left guessing. Timing varies by material and extent, but you can expect a structured plan from the start.